Details in campaigns table view

In the Campaigns window's Table view you see gathered data for all your campaigns

Most details seen in the Table view are set in the Campaign details window.

How things are done, and most of the terms below, are described in Create a new campaign

Icon showing type of campaign

Distribution type such as:

Preview campaign, queue

Preview campaign, waiting list

Dialer campaign

Campaign name

The plain text name displayed for the agents.
Status See Basics about status of a campaign

Prio

Values for the records priority and weight factors when distributed via queues. Explained in Description of Queues and waiting lists window
Weight
Overdial ratio A value between 0 and 100 specifying the limit for the overdialing.

Overdial limit

The maximum portion of silent calls, e.g. 5%.
No answer The time before a call is considered not answered.

Dial intermission

Time when ring-out of records in stopped, e.g. between 21:00 and 08:00.

Allow foreign personal records

If this campaign can receive other campaigns' records with prebooked agent, i.e. personal campaign records from other campaigns.

Escalate personal records

If the record hasn't been called an escalation will take place after the specified elapsed time.

Default delay for "Reestablish later"

A suggested time that shall pass before the agent is called again, seen when using the Reestablish later feedback in CallGuide Agent.

IVR location

The name of the dialer IVR responsible for the ring-out of a dialer campaign.

Short name

A database name, i.e. the unique identity for the campaign.

 

Telia CallGuide version 10.1. New info since last release is highlighted. ©Telia Sverige AB